Return Policy

Quality Assurance at Ibex packaging

At Ibex Packaging, we stand behind the quality of our custom packaging solutions. Our commitment is to ensure you receive products that meet your expectations. In the rare event that an issue arises, we prioritize your satisfaction.

Our Return Policy:

We believe in transparency, and that’s why we offer Returns only in cases where the problem is traced back to our side. If there’s an error in printing or any other issue caused by our processes, we’re dedicated to making it suitable.

Defects on Our End:

We take full responsibility if the problem originates from our side, leading to defective pieces or any other quality-related concern. In such cases, we offer two solutions:

1. Reprints for Specific Defects:

   We commit to promptly reprinting the specific defective pieces, ensuring your order meets our quality standards.

2. Store Credit Alternative:

   As an additional gesture, we provide store credit equivalent to the cost of the affected pieces, giving you flexibility in choosing the resolution that best suits your needs.

Contact Us for Assistance:

Your satisfaction is Important. If you encounter any issues or believe there’s a problem with your order, please get in touch with us at within three days of receiving your order. Our dedicated team is here to assist you and address any concerns.

At Ibex packaging, we’re committed to delivering exceptional custom packaging solutions, and our return policy reflects our dedication to ensuring your peace of mind in every order.